Refund Policy

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that grants a statutory cooling-off right, you may withdraw from your purchase within fourteen (14) days without giving any reason. Because the Service is digital content supplied immediately, you are asked at checkout to expressly request that we begin performance straight away. Once you do, and once the Service has been fully performed, the withdrawal right lapses; where performance has only begun, you may still withdraw and pay only an amount proportionate to what you used before withdrawing. To withdraw, email [email protected] with the subject "Withdrawal" and your order reference — no particular form of words is required.

Subscriptions are billed in advance and renew automatically until you cancel. You may cancel at any time in your account settings or by contacting support; cancellation stops the next renewal and your access continues until the end of the period you have already paid for. Outside the statutory cooling-off right, fees already paid for a current or elapsed period — including partial periods — are non-refundable. If a renewal charged you unexpectedly and you have not meaningfully used the Service in that new period, contact us within fourteen (14) days: we routinely refund unused renewals in that situation as a matter of good practice, even where we are not obliged to.

Lifetime plans bought directly from us are covered by the same statutory cooling-off right described in section 1. In addition, if we permanently discontinue the Service within thirty-six (36) months of your purchase for any reason other than your breach of the Terms, we will refund a pro-rata portion of what you paid, calculated over that 36-month reference period. A lifetime plan grants access for the operating life of the Service subject to the published fair-use limits; it is not a guarantee of perpetual existence or of unlimited usage, and fair-use enforcement is not a ground for a refund.

Prepaid top-up credits are consumed as you use AI features. Unused credits may be refunded within fourteen (14) days of purchase where none of the credits in that pack have been used. Once a pack has been partly used it is treated as performed and is non-refundable outside your statutory rights, because the underlying AI processing has already been paid for on your behalf. Credits have no cash value, do not expire while your account is in good standing, and are not transferable between accounts.

Codes bought through a partner marketplace are sold by that marketplace, not by us. Their refund policy and refund window govern the purchase and refunds must be requested from them directly — we cannot refund money we never received. When a marketplace confirms a refund, the corresponding code and any benefits it granted are revoked from the account that redeemed it. Codes that were resold in breach of partner terms, generated fraudulently, or obtained through unauthorised channels are revoked without refund.

Some purchases are processed by a merchant of record (such as Lemon Squeezy), which is then the legal seller for that transaction and issues your invoice. Those purchases are additionally subject to the merchant of record's own refund policy, and a refund may need to be issued by them. We will always help you reach the right party and will support a legitimate request rather than pass you back and forth. Crypto payments are refunded in the original cryptocurrency at the value received; network fees and exchange-rate movement between payment and refund are not reimbursed.

Outside your statutory rights, we do not refund: dissatisfaction with the outcome of trades you chose to make, since the Service provides information and never advice or guaranteed results; usage that has already been supplied, including AI analyses already generated; accounts terminated for breach of the Terms, including quota abuse, multiple-account farming, and affiliate fraud; or purchases where the refund request is made in bad faith, such as repeated buy-and-refund cycles. Chargebacks filed without contacting us first may lead to suspension while the dispute is investigated — please talk to us first, it is almost always faster.

Email [email protected] with the subject "Refund", the email address on the account, the order reference from your receipt, and a short description of the problem. We aim to acknowledge within two (2) business days and to decide within fourteen (14) days. Approved refunds are returned to the original payment method — we cannot send a refund to a different card, wallet, or account. Your bank or provider typically takes a further five to ten business days to show the money. If we decline, we will tell you why and explain how to escalate, including to the complaint and dispute-resolution routes described in our Terms of Service.