Terms of Service

TraderAI is a self-service software platform providing AI-assisted chart analysis, market data visualization, trade journaling, backtesting, risk-calculation tools, and educational content. TraderAI is a technology provider only: we are not a bank, broker, dealer, exchange, investment advisor, or portfolio manager; we are not licensed or registered with any financial regulator; and no fiduciary, advisory, or client relationship is created by your use of the Service. The Service does not execute trades, hold customer funds, or connect to your brokerage accounts.

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally capable of entering into a binding contract. You may not use the Service if you are located in, or a resident of, a jurisdiction where use of the Service is prohibited, or if you are subject to trade sanctions or listed on any restricted-party list. You are solely responsible for ensuring that your use of the Service — including any trading activity you undertake — complies with all laws applicable to you, including the laws of Vietnam and of your country of residence.

You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. Accounts are personal: you may not share, sell, rent, or transfer an account, and you may not register multiple accounts to obtain additional free usage. Notify us immediately of any unauthorized use of your account. We may refuse registration, or suspend or terminate accounts, where we reasonably suspect fraud, abuse, or a breach of these Terms.

Paid subscriptions are billed in advance and renew automatically (monthly or yearly) until cancelled. By purchasing, you authorize us and our payment processors — which may act as merchant of record for the transaction — to charge your selected payment method for all applicable fees and taxes. Prices are stated in US Dollars unless indicated otherwise and may change with reasonable prior notice; changes apply from your next billing period. You are responsible for any taxes, bank fees, or currency-conversion charges not collected by us. Initiating a chargeback instead of contacting support first may result in suspension of your account while the dispute is investigated.

AI usage on every plan is subject to the daily and monthly fair-use limits published on the pricing page; we may enforce these limits technically. Prepaid top-up credits and promotional credits are licenses to use the Service: they have no monetary value and are non-transferable and non-redeemable for cash. "Lifetime" plans grant access for the operating life of the Service, subject to these Terms and fair-use limits — they are not a guarantee that the Service will exist forever, nor a grant of unlimited usage. License codes purchased through partner marketplaces are additionally governed by the marketplace's own terms and refund policy; codes that are refunded, resold in breach of partner terms, generated fraudulently, or obtained through unauthorized channels may be revoked together with any benefits they granted.

You may cancel your subscription at any time in your account settings or by contacting support; your access continues until the end of the paid period and no further renewals are charged. Except where a mandatory statutory right applies, fees already paid — including partial periods, unused credits, and lifetime purchases — are non-refundable, and any goodwill refund is at our sole discretion. Purchases made through a merchant of record or a marketplace are subject to that provider's refund policy. If you are a consumer in a jurisdiction with a statutory withdrawal right for digital services, you acknowledge that by requesting immediate access you consent to immediate performance and, to the extent permitted by law, the withdrawal right lapses once the service has been fully performed.

All output of the Service — including AI chart analyses, auto-drawn levels, trade ideas, volatility forecasts, pattern statistics, chat responses, backtest results, blog articles, and educational content — is general information generated by software. It is not investment advice, not a personal recommendation, and not an offer or solicitation to buy or sell any financial instrument. AI output is probabilistic and can be incomplete, outdated, or simply wrong. You must independently verify any information before acting on it and, where appropriate, consult a licensed financial professional. You retain sole responsibility for every trading and investment decision you make, and we accept no responsibility for decisions made in reliance on the Service.

Market data, prices, news, economic-calendar events, and derivatives metrics displayed on the Service are supplied by third-party sources on an "as available" basis. Data may be delayed, incomplete, inaccurate, or interrupted, and must not be relied upon for order execution or as the sole basis for any decision. Third-party services linked to or embedded in the Service (including payment providers, data providers, and social platforms) are governed by their own terms and privacy policies, and we are not responsible for their content or performance.

Trading foreign exchange, cryptocurrencies, derivatives, stocks, and other financial instruments carries a high level of risk — including leverage risk, extreme volatility, and the possible loss of your entire capital — and is not suitable for everyone. Past performance does not guarantee future results. Backtests, strategy-optimizer output, pattern win-rate statistics, and paper-trading results are hypothetical or simulated: they are prepared with the benefit of hindsight and do not reflect real order execution, slippage, liquidity, fees, or the psychological pressure of live trading. No representation is made that any account will or is likely to achieve results similar to those shown.

The Service — including its software, models, prompts, design, branding, databases, and content we create — is owned by us and our licensors and is protected by intellectual-property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for your own personal or internal business purposes. Except as permitted by mandatory law, you may not copy, modify, distribute, sell, sublicense, reverse-engineer, or create derivative works from the Service. If you send us feedback or suggestions, we may use them without restriction or compensation.

You retain ownership of the content you upload, such as chart screenshots and journal data. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit to our service providers (including AI infrastructure providers), and display that content solely to operate, secure, and improve the Service. You warrant that you hold all necessary rights to your content and that it does not violate any law or third-party right. We may remove content or refuse processing at our reasonable discretion, and we are not obliged to store or back up user content beyond what the Service provides.

You must not: (a) use the Service for any unlawful purpose, including market manipulation, insider trading, or money laundering; (b) probe, disrupt, overload, or attempt to bypass security measures, rate limits, or usage quotas; (c) scrape, harvest, or bulk-export data or content without our written consent; (d) access the Service by automated means other than documented interfaces; (e) resell, sublicense, or make the Service available to third parties as a service bureau; (f) use output of the Service to develop or train a competing product or model; (g) create multiple or fake accounts or abuse promotions, referral, or credit systems; or (h) upload malicious code or content that is illegal or infringing. We may throttle, suspend, or terminate access that we reasonably determine violates this section and forfeit credits or benefits obtained through the violation.

If you join our affiliate program, commissions accrue and are paid under the program conditions published on the affiliate page (rates, attribution window, hold period, and minimum payout). Self-referrals, incentivized or misleading promotion, spam, bidding on our brand keywords, cookie stuffing, and refunded or fraudulent transactions do not qualify for commission; we may withhold or reverse commissions arising from such activity and remove participants who breach these rules. We may modify or discontinue the program with prospective effect.

We aim for high availability, but the Service is provided without uptime guarantees; maintenance, third-party outages, and events beyond our control may interrupt it. We continuously develop the Service and may add, change, or remove features at any time, and may discontinue the Service upon reasonable notice. Features labelled beta or experimental are provided strictly as-is, may change or be removed without notice, and are excluded from any commitments made elsewhere in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

To the maximum extent permitted by law: (a) we are not liable for trading or investment losses, loss of profits, revenue, data, or goodwill, or for any indirect, incidental, special, consequential, punitive, or exemplary damages; and (b) our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve (12) months before the event giving rise to the claim, or USD 100. Nothing in these Terms excludes or limits liability that cannot be excluded by law — including liability for willful misconduct or gross negligence, for death or personal injury caused by negligence, or your mandatory statutory rights as a consumer.

To the extent permitted by applicable law, you will indemnify and hold harmless TraderAI and its owners, employees, and agents from and against claims, damages, liabilities, and reasonable expenses (including legal fees) arising from: your content; your use or misuse of the Service; your violation of these Terms; or your violation of any law or third-party right. This obligation does not apply to the extent a claim results from our own breach of these Terms or our own misconduct.

These Terms apply for as long as you use the Service. You may stop using the Service and delete your account at any time. We may suspend or terminate your access — with immediate effect in serious cases — if you materially breach these Terms, if we are required to do so by law, if your use creates security, legal, or abuse risks, or if the Service is discontinued. Upon termination your license to use the Service ends, and credits or subscription benefits are forfeited where termination results from your breach. Sections that by their nature should survive — including intellectual property, disclaimers, liability limits, indemnification, and dispute-resolution provisions — survive termination.

We may update these Terms from time to time. For material changes we will give reasonable advance notice by email or an in-product notice. Changes take effect on the stated effective date; if you do not agree, you may cancel and stop using the Service before that date — continued use after the effective date constitutes acceptance. The current version is always available on this page.

These Terms, and any non-contractual obligations arising from them, are governed by the laws of the Socialist Republic of Vietnam, excluding its conflict-of-law rules. Before bringing a formal claim, you agree to contact us and attempt in good faith to resolve the dispute amicably within thirty (30) days. Disputes not resolved amicably shall be submitted to the competent courts of Vietnam, except that either party may seek injunctive relief for intellectual-property or confidentiality breaches in any competent court. To the extent permitted by law, claims must be brought on an individual basis only (no class or representative actions) and within twelve (12) months after the claim arose. If you are a consumer, nothing in this section deprives you of the protection of mandatory consumer-protection rules of your country of habitual residence, or of access to the courts or dispute-resolution bodies available to you there.

If any provision of these Terms is held invalid, the remainder stays in effect and the invalid provision is deemed replaced by a valid one that best reflects its intent. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure). You consent to receive contracts, notices, and other communications from us electronically. These Terms, together with the Privacy Policy and any plan-specific conditions shown at purchase, constitute the entire agreement between you and us regarding the Service.